COVID-19 Update March 30, 2020
We are living in challenging times, but one thing that has not changed is our commitment to our employees, customers, business partners, and the communities we serve.
Despite the challenges, we know that there are always people who need to buy or refinance their home. With historically low interest rates, there is an opportunity for many people to reduce their monthly mortgage payment by refinancing their home, get cash out from their home’s equity, or to shorten their payment term.
We’ve always been committed to building strong communities, and we will continue to be here to support your financial goals.
Most of our employees are working remotely, and those that must work from the office are working at a safe distance to ensure their continued health. Our loan processing, underwriting, and closing teams are working overtime to provide the business services and closing times you’ve come to expect from Stearns.
We have your back
We provide a safe and secure online application that you can complete from the comfort of your home via your computer, tablet or phone. Our dedicated loan officers are available via phone, email, and Skype for a video chat to answer all of your questions, and support you through the entire loan process to get you confidently to the finish line.
We are working with appraisal firms who are able to conduct business with the health and safety of the home seller, home buyer, and their employees as paramount importance. We are working with Fannie Mae, Freddie Mac, and our other mortgage financing investors to sign all paperwork electronically.
We’re all in this together
If you are a Broker Partner, your Account Executive will continue to provide guidance for you and your business. We know how important it is for you to keep your business focused so we will continue to serve your lending needs.
If you are one of our business partners, reach out to your Loan Officer for more information. We are committed to ensuring our teams stay focused on financing your clients’ home purchases and will provide the support they require to provide the highest levels of service.
Financial assistance to get your through
If you have recently lost your job or have had your income reduced due to COVID-19, and are finding it difficult to afford your regular mortgage payment, banks and financial institutions are offering assistance, and have temporarily ceased foreclosures and evictions. If you need this assistance, please contact your usual loan service company.
Staying safe and healthy is our top priority
We know this is a very unsettling time for everyone, and our hearts go out to anyone in our communities who may be affected by the virus. Like you and your family, we continue to monitor the coronavirus (COVID-19) situation to best understand how to respond to the changing conditions.
We are adjusting our business practices according to the guidance of the Centers for Disease Control and Prevention (CDC), and are in regular direct contact with other government and mortgage industry officials to ensure we’re acting on the latest information.
For additional information about COVID-19 and things you can do to help protect yourself, please visit a trusted source such as the Centers for Disease Control and Prevention at cdc.gov. Check back here periodically as we update our plans based on the changing conditions.
We thank you for your continued business and loyalty.